Update - Current status from Microsoft: As infrastructure stabilizes, we're still draining queued messages and rebalancing traffic, so customers may see improved sign-in/access while delivery and processing continue to catch up. We do not have an ETA for full recovery yet. Service access can recover before mail flow fully normalizes.
Nov 13, 2026 - 21:05 UTC
Nov 13, 2026 - 21:05 UTC
Update - from Microsoft:
We’re seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We’re also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.
Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We’re closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Cetrom is continuing to monitor the issue closely and will continue to provide updates. If you are still experiencing issues accessing email this morning, you can also access those at spam.cetrom.net.
Thank you for your patience while Microsoft works to fully resolve this issue,
Cetrom Support
Please share this update with your team.
Nov 13, 2026 - 13:54 UTC
We’re seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We’re also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.
Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We’re closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Cetrom is continuing to monitor the issue closely and will continue to provide updates. If you are still experiencing issues accessing email this morning, you can also access those at spam.cetrom.net.
Thank you for your patience while Microsoft works to fully resolve this issue,
Cetrom Support
Please share this update with your team.
Nov 13, 2026 - 13:54 UTC
Update - Here is the most recent update from Microsoft:
Current status: Recovery actions are ongoing and have progressed in phases across affected Microsoft 365 infrastructure. Global telemetry and customer reports show incremental improvement in several workloads; however, service health remains variable and capacity has not yet fully returned to baseline.
Network and traffic-management actions remain active. To protect email during recovery, we’re continuing to prioritize queue and backlog processing, and the email timeout window has been extended to 48 hours to preserve delayed messages.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Cetrom is continuing to monitor for any further issues. If you are continuing to experience issues receiving email in Outlook, you can access spooled email at spam.cetrom.net.
Thank you for your patience while Microsoft works to fully resolve this issue,
Cetrom Support
Please share this update with your team.
Nov 13, 2026 - 12:29 UTC
Current status: Recovery actions are ongoing and have progressed in phases across affected Microsoft 365 infrastructure. Global telemetry and customer reports show incremental improvement in several workloads; however, service health remains variable and capacity has not yet fully returned to baseline.
Network and traffic-management actions remain active. To protect email during recovery, we’re continuing to prioritize queue and backlog processing, and the email timeout window has been extended to 48 hours to preserve delayed messages.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Cetrom is continuing to monitor for any further issues. If you are continuing to experience issues receiving email in Outlook, you can access spooled email at spam.cetrom.net.
Thank you for your patience while Microsoft works to fully resolve this issue,
Cetrom Support
Please share this update with your team.
Nov 13, 2026 - 12:29 UTC
Update - Update from Microsoft 365 (Business or Enterprise)
Status: Service degradation
User impact: Users may be unable to connect to multiple Microsoft 365 services.
More info: Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
Current status: We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.
We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.
Next update by: Friday, November 13, 2026, at 8:00 AM EST
We will continue to keep you posted as we receive more information from Microsoft regarding this service degradation.
Thank you,
Cetrom Support
Please share this information with your team. They can subscribe to live updates at https://status.cetrom.com/.
Nov 13, 2026 - 07:00 UTC
Status: Service degradation
User impact: Users may be unable to connect to multiple Microsoft 365 services.
More info: Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
Current status: We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.
We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.
Next update by: Friday, November 13, 2026, at 8:00 AM EST
We will continue to keep you posted as we receive more information from Microsoft regarding this service degradation.
Thank you,
Cetrom Support
Please share this information with your team. They can subscribe to live updates at https://status.cetrom.com/.
Nov 13, 2026 - 07:00 UTC
Update - This message is from Microsoft 365 (Business or Enterprise)
Status: Service degradation
User impact: Users may be unable to connect to multiple Microsoft 365 services.
More info: Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Current status: We've completed redistributing connection traffic across our worldwide infrastructure, and we're moving additional traffic off the affected infrastructure to further reduce load. We're also restarting affected servers to return them to service. In parallel, we're investigating whether the elevated traffic reflects a genuine increase in requests or a shift in how traffic is being routed across our infrastructure.
Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.
Next update by: Thursday, November 12, 2026, at 9:00 PM UTC
We will continue to keep you posted as we receive more information from Microsoft regarding this service degradation.
Thank you,
Cetrom Support
Please share this information with your team. They can subscribe to live updates at https://status.cetrom.com/.
Nov 12, 2026 - 19:09 UTC
Status: Service degradation
User impact: Users may be unable to connect to multiple Microsoft 365 services.
More info: Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Current status: We've completed redistributing connection traffic across our worldwide infrastructure, and we're moving additional traffic off the affected infrastructure to further reduce load. We're also restarting affected servers to return them to service. In parallel, we're investigating whether the elevated traffic reflects a genuine increase in requests or a shift in how traffic is being routed across our infrastructure.
Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.
Next update by: Thursday, November 12, 2026, at 9:00 PM UTC
We will continue to keep you posted as we receive more information from Microsoft regarding this service degradation.
Thank you,
Cetrom Support
Please share this information with your team. They can subscribe to live updates at https://status.cetrom.com/.
Nov 12, 2026 - 19:09 UTC
Monitoring - We want to let you know about widely reported issues with Microsoft 365 applications today. Some users have had trouble connecting to Outlook and other Microsoft services. This appears to be a Microsoft service issue.
You can see real-time user reports on Downdetector: https://downdetector.com/
Our team is continuing to monitor connections, and we'll keep you posted as we receive more information and a root cause from Microsoft.
In the meantime, please be cautious with any email or text asking you to verify or reactivate your Microsoft account. Phishing attempts often follow service disruptions. If something looks suspicious, report it.
We will continue to keep you posted as we receive more information from Microsoft regarding this service degradation.
Thank you,
Cetrom Support
Please share this information with your team. They can subscribe to live updates at https://status.cetrom.com/.
Nov 12, 2026 - 18:30 UTC
You can see real-time user reports on Downdetector: https://downdetector.com/
Our team is continuing to monitor connections, and we'll keep you posted as we receive more information and a root cause from Microsoft.
In the meantime, please be cautious with any email or text asking you to verify or reactivate your Microsoft account. Phishing attempts often follow service disruptions. If something looks suspicious, report it.
We will continue to keep you posted as we receive more information from Microsoft regarding this service degradation.
Thank you,
Cetrom Support
Please share this information with your team. They can subscribe to live updates at https://status.cetrom.com/.
Nov 12, 2026 - 18:30 UTC
Cetrom Cloud
Operational
Hosted Desktop
Operational
Microsoft 365
Degraded Performance
Microsoft Applications
Degraded Performance
Duo Mobile Authentication
Operational
Virtual Desktop DUO Mobile Authentication
Operational
Microsoft 365 DUO Mobile Authentication
Operational
Cetrom Communication Systems
Operational
Phone
Operational
Email
Operational
Website
Operational
Third-party Application Issues Reported
Operational
Third-party Applications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.