Update - Current status
Sep 1, 2026, 6:29 PM EDT
Most users should see recovery across the majority of impacted scenarios, though some scenarios will remain degraded until our mitigation efforts are complete. We're continuing to progress our mitigation efforts across multiple workstreams as we work to restore the service to healthy levels. We understand the challenges incidents such as these have on your organization and we’ll continue to closely monitor service health and prevent further impact.
Sep 02, 2026 - 02:28 UTC
Sep 1, 2026, 6:29 PM EDT
Most users should see recovery across the majority of impacted scenarios, though some scenarios will remain degraded until our mitigation efforts are complete. We're continuing to progress our mitigation efforts across multiple workstreams as we work to restore the service to healthy levels. We understand the challenges incidents such as these have on your organization and we’ll continue to closely monitor service health and prevent further impact.
Sep 02, 2026 - 02:28 UTC
Update - Update on the Microsoft outage: Users may experience issues when utilizing multiple Microsoft 365 services.
Issue ID: MO1465074
Affected services: Microsoft 365 suite
Status: Service degradation
Issue type: Incident
Start time: Aug 31, 2026, 11:08 AM EDT
More info
More info: Impact includes, but may not be limited to, the below services and scenarios. We will update this list as our understanding of the issue progresses.
Microsoft 365 Copilot:
- Users' Copilot prompts that require Microsoft 365 grounding, such as email content, may fail.
OneDrive for Business and SharePoint Online:
- Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
- Some users may also experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera upload, and video playback.
- Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage.
Exchange Online
- Users may be unable to connect to, or experience degraded functionality, such as failures when attempting to use the search function, within Exchange Online. All connection methods are affected.
Outlook for iOS and Android:
- Delays or failures when sending or receiving email messages via Outlook for iOS and Android.
Microsoft Teams
- Users may experience issues with calendar functionality and search. Users’ presence may be stale and not update automatically or through manual adjustment. User location adjustment may fail.
- Microsoft Teams Room (MTR) devices and desktop phones display as offline in the Teams admin center.
Microsoft Purview
- Users may face intermittent authorization failures across solutions in Purview. Purview admins can’t access the portal.
Additionally, in Microsoft Purview Communication Compliance, users may see errors when loading Communication Compliance policies and Data Loss Prevention (DLP) policies. Communication Compliance policy creation and evaluation may be delayed.
Microsoft Defender XDR
- Users may experience intermittent authorization failures across solutions in Defender.
Microsoft 365 Admin Center:
- Admins may experience issues authenticating into the admin center.
Universal Print
- Users may be unable to create, upload, or retrieve print jobs.
Scope of impact
Users attempting to perform any of the outlined impact scenarios may be affected by this event.
Root cause
An issue within a core authentication configuration used by multiple Microsoft 365 services is resulting in impact.
Current status
Sep 1, 2026, 6:58 AM EDT
A substantial portion of the remediation deployment has been completed, and organizations whose environments remain affected are expected to recover as the deployment reaches the relevant infrastructure. As remediation progresses, we're focused on validating sustained recovery and monitoring for any remaining pockets of impact before determining whether any additional corrective actions are required.
This quick update is designed to give the latest information on this issue.
We recognize the impact this issue may be causing for your organization and want to assure you that resolving it remains our highest priority. We appreciate your patience and understanding as we continue working toward mitigation.
Next update by: Tuesday, September 1, 2026, at 4:00 PM UTC
Sep 1, 2026, 6:58 AM EDT
A substantial portion of the remediation deployment has been completed, and organizations whose environments remain affected are expected to recover as the deployment reaches the relevant infrastructure. As remediation progresses, we're focused on validating sustained recovery and monitoring for any remaining pockets of impact before determining whether any additional corrective actions are required. This quick update is designed to give the latest information on this issue. We recognize the impact this issue may be causing for your organization and want to assure you that resolving it remains our highest priority. We appreciate your patience and understanding as we continue working toward mitigation. Next update by: Tuesday, September 1, 2026, at 4:00 PM UTC
Sep 01, 2026 - 17:40 UTC
Issue ID: MO1465074
Affected services: Microsoft 365 suite
Status: Service degradation
Issue type: Incident
Start time: Aug 31, 2026, 11:08 AM EDT
More info
More info: Impact includes, but may not be limited to, the below services and scenarios. We will update this list as our understanding of the issue progresses.
Microsoft 365 Copilot:
- Users' Copilot prompts that require Microsoft 365 grounding, such as email content, may fail.
OneDrive for Business and SharePoint Online:
- Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
- Some users may also experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera upload, and video playback.
- Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage.
Exchange Online
- Users may be unable to connect to, or experience degraded functionality, such as failures when attempting to use the search function, within Exchange Online. All connection methods are affected.
Outlook for iOS and Android:
- Delays or failures when sending or receiving email messages via Outlook for iOS and Android.
Microsoft Teams
- Users may experience issues with calendar functionality and search. Users’ presence may be stale and not update automatically or through manual adjustment. User location adjustment may fail.
- Microsoft Teams Room (MTR) devices and desktop phones display as offline in the Teams admin center.
Microsoft Purview
- Users may face intermittent authorization failures across solutions in Purview. Purview admins can’t access the portal.
Additionally, in Microsoft Purview Communication Compliance, users may see errors when loading Communication Compliance policies and Data Loss Prevention (DLP) policies. Communication Compliance policy creation and evaluation may be delayed.
Microsoft Defender XDR
- Users may experience intermittent authorization failures across solutions in Defender.
Microsoft 365 Admin Center:
- Admins may experience issues authenticating into the admin center.
Universal Print
- Users may be unable to create, upload, or retrieve print jobs.
Scope of impact
Users attempting to perform any of the outlined impact scenarios may be affected by this event.
Root cause
An issue within a core authentication configuration used by multiple Microsoft 365 services is resulting in impact.
Current status
Sep 1, 2026, 6:58 AM EDT
A substantial portion of the remediation deployment has been completed, and organizations whose environments remain affected are expected to recover as the deployment reaches the relevant infrastructure. As remediation progresses, we're focused on validating sustained recovery and monitoring for any remaining pockets of impact before determining whether any additional corrective actions are required.
This quick update is designed to give the latest information on this issue.
We recognize the impact this issue may be causing for your organization and want to assure you that resolving it remains our highest priority. We appreciate your patience and understanding as we continue working toward mitigation.
Next update by: Tuesday, September 1, 2026, at 4:00 PM UTC
Sep 1, 2026, 6:58 AM EDT
A substantial portion of the remediation deployment has been completed, and organizations whose environments remain affected are expected to recover as the deployment reaches the relevant infrastructure. As remediation progresses, we're focused on validating sustained recovery and monitoring for any remaining pockets of impact before determining whether any additional corrective actions are required. This quick update is designed to give the latest information on this issue. We recognize the impact this issue may be causing for your organization and want to assure you that resolving it remains our highest priority. We appreciate your patience and understanding as we continue working toward mitigation. Next update by: Tuesday, September 1, 2026, at 4:00 PM UTC
Sep 01, 2026 - 17:40 UTC
Monitoring - Service Update: Microsoft has added other services to the initial outage reported: Users may experience issues when utilizing multiple Microsoft 365 services
Issue ID: MO1465074
Affected services: Microsoft 365 suite
Status: Service degradation
Issue type: Incident
Start time: Aug 31, 2026, 11:08 AM EDT
More info
Impact includes, but may not be limited to, the below services and scenarios. We will update this list as our understanding of the issue progresses.
OneDrive for Business and SharePoint Online:
Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
Some users may also experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera upload, and video playback.
Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage.
Exchange Online
Users may be unable to connect to, or experience degraded functionality, with Exchange Online. All connection methods are affected.
Microsoft Teams
Users may experience issues with calendar functionality and search. Users’ presence may be stale and not update automatically or through manual adjustment. User location adjustment may fail.
Microsoft Purview
Users may face intermittent authorization failures across solutions in Purview. Purview admins can’t access the portal.
Additionally, in Microsoft Purview Communication Compliance, users may see errors when loading Communication Compliance policies and Data Loss Prevention (DLP) policies. Communication Compliance policy creation and evaluation may be delayed.
Microsoft Defender XDR
Users may experience intermittent authorization failures across solutions in Defender.
Scope of impact
Users attempting to perform any of the outlined impact scenarios may be affected by this event.
Preliminary root cause
An issue within a core authentication configuration used by multiple Microsoft 365 services is resulting in impact.
Current status
Aug 31, 2026, 3:00 PM EDT
We're continuing to fine-tune our remediation strategy as our internal tests progress. We'll aim to provide an estimated time for remediation as soon as it's available.
Thank you for your patience while Microsoft works to resolve this issue,
Cetrom Support
Aug 31, 2026 - 19:41 UTC
Issue ID: MO1465074
Affected services: Microsoft 365 suite
Status: Service degradation
Issue type: Incident
Start time: Aug 31, 2026, 11:08 AM EDT
More info
Impact includes, but may not be limited to, the below services and scenarios. We will update this list as our understanding of the issue progresses.
OneDrive for Business and SharePoint Online:
Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
Some users may also experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera upload, and video playback.
Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage.
Exchange Online
Users may be unable to connect to, or experience degraded functionality, with Exchange Online. All connection methods are affected.
Microsoft Teams
Users may experience issues with calendar functionality and search. Users’ presence may be stale and not update automatically or through manual adjustment. User location adjustment may fail.
Microsoft Purview
Users may face intermittent authorization failures across solutions in Purview. Purview admins can’t access the portal.
Additionally, in Microsoft Purview Communication Compliance, users may see errors when loading Communication Compliance policies and Data Loss Prevention (DLP) policies. Communication Compliance policy creation and evaluation may be delayed.
Microsoft Defender XDR
Users may experience intermittent authorization failures across solutions in Defender.
Scope of impact
Users attempting to perform any of the outlined impact scenarios may be affected by this event.
Preliminary root cause
An issue within a core authentication configuration used by multiple Microsoft 365 services is resulting in impact.
Current status
Aug 31, 2026, 3:00 PM EDT
We're continuing to fine-tune our remediation strategy as our internal tests progress. We'll aim to provide an estimated time for remediation as soon as it's available.
Thank you for your patience while Microsoft works to resolve this issue,
Cetrom Support
Aug 31, 2026 - 19:41 UTC
Update - We are continuing to monitor this Microsoft-reported issue.
Aug 31, 2026 - 17:30 UTC
Aug 31, 2026 - 17:30 UTC
Identified - Microsoft is reporting an outage with Exchange Online. Users may be unable to connect to, or experience degraded functionality with, Exchange Online, including delays or failures when sending or receiving email messages. Authentication-related errors when accessing Exchange Online services. Difficulties accessing or performing actions within Exchange administration experiences. Intermittent failures affecting mailbox operations and message delivery workflows. This issue may affect users attempting to send or receive email messages via Exchange Online, webmail, or mobile email. Microsoft is continuing its investigation to determine the full scope of affected scenarios and will provide additional information as it becomes available.
This issue is occurring outside of Cetrom's network. We will continue to provide updates as we receive them from Microsoft.
https://downdetector.com/status/outlook/
Thank you,
Cetrom Support
Please share this information with your team.
Aug 31, 2026 - 17:30 UTC
This issue is occurring outside of Cetrom's network. We will continue to provide updates as we receive them from Microsoft.
https://downdetector.com/status/outlook/
Thank you,
Cetrom Support
Please share this information with your team.
Aug 31, 2026 - 17:30 UTC
Cetrom Cloud
Operational
Hosted Desktop
Operational
Microsoft 365
Degraded Performance
Microsoft Applications
Degraded Performance
Duo Mobile Authentication
Operational
Virtual Desktop DUO Mobile Authentication
Operational
Microsoft 365 DUO Mobile Authentication
Operational
Cetrom Communication Systems
Operational
Phone
Operational
Email
Operational
Website
Operational
Third-party Application Issues Reported
Operational
Third-party Applications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.