Resolved -
Resolution: The issue some of your team may have experienced while logging into the virtual desktop is now resolved. The issue appears to be related to an IPv6 push enabled on client workstations. We have pushed out a policy to disable this.
We are still investigating recent updates and patches to identify why this caused an issue
If you are still having issues, please call Support (866) 556-4357.
Thank you for your patience while we worked to resolve this issue,
Cetrom Support
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Feb 6, 14:15 UTC
Update -
Update: We are continuing to troubleshoot the virtual desktop login issue affecting a small portion of clients. We hope to update you shortly as we conduct additional analysis and testing.
Thank you,
Cetrom Support
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Feb 6, 14:00 UTC
Investigating -
We have identified an issue impacting some clients while accessing the virtual desktop. We are currently working on applying a fix and will provide an update as soon as we have more information.
Thank you,
Cetrom Support
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Feb 6, 13:34 UTC